FAQ

1. What does Eunpilo sell?

Eunpilo offers electronics and electronic accessories for everyday use. Our selection may change over time. Check each product listing for current options and specifications.

2. How do I check whether a product is compatible with my device?

Compare the product listing with your device’s exact model and requirements. Where applicable, check the connector, plug type, power requirements, or supported operating system before ordering.

If you are unsure, email service@eunpilo.com with the product name, the option you’re considering, and your device model.

3. Where can I find specifications, setup instructions, and package contents?

Check the product listing for specifications, setup instructions, and what’s included. Depending on the item, instructions may also come in the package.

If you need to confirm whether a cable, adapter, battery, or mounting accessory is included with your selected option, contact us before ordering.

4. Will the product look exactly like the photographs?

Lighting and screen settings can affect how colors and finishes appear. If you receive a different model or an item that materially differs from its description or photographs, contact us so we can review the issue.

5. How do I place an order?

Choose your product and any available options, such as model, color, connector, or plug type. Select the quantity, add the item to your cart, and follow the checkout instructions. Review your selected items, delivery address, and total before paying.

6. Which payment methods are accepted?

The available payment methods are displayed at checkout. Your payment provider may apply separate conversion or transaction fees.

7. Can I change an option or cancel after ordering?

Contact us immediately with your order number and request details. We can make changes or cancel an order only before fulfillment begins, and we will confirm whether your request can be completed.

If we confirm your cancellation, we will refund the canceled items and applicable shipping charges in full. We do not charge a standard cancellation fee. Applicable statutory rights still apply.

8. How long does processing take?

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and public holidays.

9. What are the estimated delivery times?

Order processing time is additional. Customs checks, holidays, and carrier disruptions may affect delivery.

10. Where do you deliver, and what does shipping cost?

Available destinations and shipping charges appear at checkout after you enter your address. Contact us before ordering if no delivery option is shown.

11. How can I track my package?

When tracking is available, we will send shipment details using the contact information on your order. Check your spam folder and allow time for carrier updates.

If you have not received a shipping update within 5 business days of ordering, contact us with your order number.

12. What if my package is delayed or missing?

Send us your order number and describe the issue. We will investigate and explain the available options.

If dispatch is delayed beyond the promised period, we will provide an update and explain any cancellation or refund options available under applicable law.

13. Can I return a product if I change my mind?

You may request an eligible return within 30 days of delivery. For voluntary change-of-mind returns, the item must be unused, unopened, and in its original condition. Include the original packaging, all supplied parts and accessories, and your order number or other proof of purchase.

These conditions apply to voluntary returns. Your applicable statutory rights and remedies for damaged, defective, or incorrectly supplied goods still apply. Please review our Return & Refund Policy for details.

14. Can I exchange a product for a different model or option?

Contact us within the return period if you would like a different model, color, connector, or plug type. Exchanges depend on stock and whether the original item meets our voluntary return conditions.

We will explain whether an exchange is available or whether you can return the item and place a separate order.

15. Who pays return postage?

Customers pay return postage for eligible change-of-mind returns. We cover reasonable return shipping when a return is required because an item arrived damaged, defective, or incorrect.

Contact us before buying postage for a damaged, defective, or incorrect item so we can arrange or confirm a suitable method.

16. What if I receive a damaged, defective, or incorrect product?

Contact us promptly, preferably within 7 days of delivery. Include your order number, a description of the issue, and photographs where helpful.

If the item appears damaged or unsafe, keep it switched off and contact us before plugging it in, charging it, or using it. The 7-day period is a reporting recommendation. Your statutory rights still apply, including for defects discovered later.

17. Where do I send a return?

Email service@eunpilo.com for return instructions and the appropriate address. Please use the address provided by our support team.

18. How long will my refund take?

Standard return inspection may take up to 14 business days after we receive your return. We initiate approved refunds within 3 business days, normally to the original payment method. Your payment provider may take another 3–8 business days to post the credit.

Any shorter statutory refund deadline takes priority.

19. Do I need to leave a review to receive help?

No review is required to receive customer support, request a return, or receive an eligible refund.

20. How do I contact Eunpilo?

• Operated by: Putian Hanjiang Hongdu Trading Co., Ltd.
• Business License Entity: Putian Hanjiang Hongdu Trading Co., Ltd.
• Registered Address: Room 403, Stairway 2, Building 3, No. 219 Renmin Street, Handong Subdistrict, Hanjiang District, Putian, Fujian, China
• Email: service@eunpilo.com
• Phone: +1 229-218-5528
• Website: eunpilo.com